Delivery conditions and shipping costs
Partial deliveries are generally acceptable. In the case of partial deliveries, however, postage and packaging costs will only be charged once.
Events of force majeure, supply difficulties and disturbances with our suppliers, traffic disturbances as well as their consequences release the mantak-chia-media GmbH as well as the buyer completely or partly from the fulfillment of the contract, without any compensation can be claimed.
Incurring shipping costs are generally not included in the purchase price. The respective shipping costs can be found via a correspondingly designated button on our website, are also shown separately in the course of the ordering process and are to be covered by you, unless a delivery free of shipping costs is granted.
A delivery of physical products takes place exclusively on the shipment way by DHL or Deutsche Post. A self-collection of the goods is not possible.
Shipping costs within Germany are free of charge (shipment by DHL or Deutsche Post).
- The expected shipping time is 1 to 3 business days.
The shipping costs to other countries outside the Federal Republic of Germany are generally not included in the purchase price and are as following.
Regular shipping costs to Austria, Luxembourg, Liechtenstein:
- The estimated shipping time is 3 to 9 business days.
- The shipping costs are, regardless of the order value, 9,- euros.
Regular shipping costs to Switzerland:
- The estimated shipping time is 3 to 9 business days.
- The shipping costs are, regardless of the order value, 9,- euros.
Deliveries to selected other EU countries:
- The estimated delivery time is 7 to 21 business days.
- The amount of shipping costs is, regardless of the order value, 9,- euros.
Deliveries to selected other states in Europe (non-EU) and non-European countries:
- The estimated delivery time is 7 to 21 business days.
- Shipping costs are 19,- Euro, regardless of the order value.
If an order to your home country is not possible via the online shopping cart system, please contact us ().
Import taxes and customs duties
If you order from abroad, import taxes and customs duties may be payable. (Applies to non-EU countries.)
You may be required to pay import taxes and duties once your order arrives in the country of delivery. mantak-chia-media GmbH is not liable for import taxes or customs duties charged by the national import authority of a country. These fees go to the import authority of a country and are not charged by mantak-chia-media GmbH. Import taxes and duties vary from country to country and depend on the value of an order. If necessary, please inform yourself about possible import taxes and customs duties before placing an order with mantak-chia-media GmbH.
Prices and payment
The prices stated at the time of the order are always valid. All prices shown include the legally valid value added tax.
The payment methods available to the customer are credit card and PayPal. The mantak-chia-media GmbH reserves the right not to offer certain payment methods for each order and to refer to other payment methods.
When paying by credit card
The customer submits his credit card data and the data is sent via SSL encryption (Secure Socket Layer) to our credit card processor for verification of legitimacy. Immediately after placing your order requiring payment, the invoice amount will be charged to the credit card company.
When paying via PayPal:
It is also possible for the customer to pay the invoice amount via the online payment service PayPal. The customer will be redirected to the website of the online payment service PayPal during the ordering process. To use this payment method, the customer must be registered with PayPal, legitimize himself with his access data and confirm the payment instruction to us.
Unless otherwise stated in the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.
Returns
In case of returns that result in a refund, the amount will be refunded to you in the same way as the payment was made to mantak-chia-media GmbH.
Please send your return to the following address:
mantak-chia-media GmbH
Kärntener Street 20
D-10827 Berlin